Receiving a refund

Administrative costs for the refund, will be charged to the On-Line Store. On the contrary, return shipping costs, either by courier or by postal service, are entirely at customer expenses. You will then be fully reimbursed for the value of the returned products.

WARNING: Returns paid by bank transfer are only refunded by bank transfer. To allow us to refund you, you will need to enter your bank details directly into the Return Form

Refund time
The refund will be processed only once our warehouse will have received the parcel and completed the quality control of the returned goods/items. We inform you that for orders paid by Credit Card, refunds can take up to 4 weeks to be visible on your statement. The refund will be displayed in your statement with the description Nutramis Srl Milan.